Your data in BBVA

BBVA is a company that is committed to the rigorous use of data, so we will never do anything without your consent. And because privacy is important, we treat your data with the utmost respect and keep it secure.

For this, we have the maximum security measures in place, in order to guarantee confidentiality during communications. For more information, please visit our section on the Personal Data Protection Policy.

Transparency is essential for us. Here are some types of information we have gathered about you and where it comes from:

Your name, address, email, etc. With this data we can contact you to manage the products and services you have purchased or requested.

This is the basic information you provide us with, such as your age and profession.

They include the codes or passwords you use to log in and trade in our online channels, such as the BBVA website or app.

Deposits, payments, wire transfers, debits, bills and, in general, any operation and movement associated with the products and services active with us or with the banks to which you have given us access.

Data related to your economic activity through the products and services active in BBVA.

When you purchase new products or activate new services with BBVA, the processing of your personal data will be carried out in compliance with what has been agreed.

At any time, you can access the data relating to your products and services from the personal area of bbva.it or from the BBVA app to:

• Consult data.
• Change data if it is not correct.
• Request cancellation, unless data is required by law or to offer you a service.
• Request that data is not used for any purpose for which you have not given your express consent.
• Allow us to access your data in other banking entities.

Find out more about the processing of personal data.

 

Furthermore, if you request it, you will be able to receive by e-mail a form with all the personal data you have provided to us and those that have been obtained as a result of your contractual relationship with BBVA in order to be able to transmit the data to another entity ("data transfer").

We protect your data securely, just as we have been protecting your money for over 150 years.

All our procedures, infrastructures and security measures are designed to protect your data with the highest level of security. At BBVA, the individuals who process your data are required to do so with the utmost respect and compliance with the BBVA Employee Self-Managed Code of Conduct. Our commitment to regulatory compliance is a commitment to our customers.

Thanks to the data you provide us, we can help you make the best decisions by offering you new information, at no additional cost and in a simple way.