Processing of personal data in bbva.it

This document on the processing of personal data ("processing of personal data") governs the management of personal information provided by users ("the user" or "users") on the website www.bbva.it (the "website"), which is owned by Banco Bilbao Vizcaya Argentaria, S.A., Italian branch (“BBVA”). È possibile reperire informazioni su BBVA nelle Note legali e nelle Condizioni d'uso.

For more information on a bank's commitment to handling users' personal data responsibly, please visit this webpage: Your data at BBVA.

The purpose of this information on the protection of personal data ("Information on the protection of personal data") is to inform the user about the processing methods - i.e. collection, management and protection of personal data provided by the user himself or that we collect through our website and the cookies used, so that they can freely express their consent for the processing for which the user's consent is considered a legal condition.

When purchasing products or services from BBVA, the processing of personal data takes place in accordance with the provisions of the corresponding document.

We remind you of the importance of reading this Privacy Policy every time you use the website, as it may be subject to changes.

Banco Bilbao Vizcaya Argentaria, S.A., Italian branch ("BBVA"), with registered office in Corso Giacomo Matteotti 10, 20121, Milan. E-mail: servizioclienti@bbva.it

You can contact the BBVA Data Protection Officer (hereinafter "DPO") at the following e-mail address: dpogrupobbva@bbva.com.

1. To manage your navigation on the website in accordance with the cookie policy, which can be consulted here.

2. For the purposes, and by reason of the legal bases, indicated in each of the personal data collection forms from the website. 

BBVA processes the user's personal data in such a way as to guarantee its confidentiality, secrecy and archiving by adopting all necessary measures to avoid its alteration, loss, processing or access by unauthorized subjects, in compliance to the applicable legal obligations as data controller.

BBVA implements and maintains technical and organizational measures in order to ensure the highest levels of security imposed by legislation in order to protect personal data from accidental losses and unauthorized access, processing or communication, taking into account the state of technology, the nature of archived data and the risks to which they are exposed. You can check out the security section of BBVA here.

Through the data collection forms, BBVA may request the user's consent to contact him/her by ordinary mail, e-mail, SMS or any other equivalent electronic communication means, to send commercial communications on its own and/or third party products, identified on the form itself.

Se, in qualsiasi momento, l'utente non desidera più ricevere comunicazioni di questo genere, può revocare il proprio consenso inviando una comunicazione al seguente  indirizzo email dirittiprotezionedati@bbva.it oppure al Servizio Clienti BBVA Italia: Corso Giacomo Matteotti 10, 20121, Milan (Italy), including a copy of the user's identity document. In any case, the user can revoke their consent also by using the specific link included in the commercial communications received.

Per il periodo specificato nel modulo che, laddove applicabile, le forniremo per inviare i suoi dati personali a BBVA e per il periodo indicato nell’Informativa sui cookie.

Non cediamo i suoi dati personali a terzi senza il suo consenso, salvo nei casi in cui sia necessario, per esempio, ad adempiere a un obbligo di legge o ad eseguire un servizio richiesto.

Where the user's consent is required to transmit personal data to third parties, the corresponding data collection forms will indicate the reason why the data in question must be processed, which data will be transmitted and the identity of the parties that may receive their personal data, as well as the business sectors in which they operate.

You can consult the BBVA Cookie Policy to check which third parties will receive personal data through the website's cookies.

We also inform you that, for the same purpose referred to in the previous paragraph, certain companies, not belonging to the European Union and which provide services to BBVA, may access personal data (international data transfers). These transfers are made (i) to countries with data protection levels equivalent to those of the European Union by virtue of adequacy decisions adopted by the European Commission, (ii) by signing standard contractual clauses adopted by the European Commission as well as (iii) through other certification mechanisms as required by applicable legislation. For more information, you can contact the BBVA DPO by writing to the following e-mail address: dpogrupobbva@bbva.com.

Our website uses "cookie" technology. Detailed information on how BBVA uses cookies can be found in the Cookie Policy, which can be found here.

The website may contain links to other web pages. Please note that BBVA is not responsible for the confidentiality and processing of personal data by other websites. Questa Informativa sulla protezione dei dati personali si applica esclusivamente alle informazioni raccolte sul sito web di BBVA. It is recommended that you read the privacy policies of other websites to which this website is linked or visit them by other means. For more information on the linking policy, please see our Legal Notice here.