In which situations might I be a victim of fraud?

The following are considered to be cases of fraud: when you have lost your card or it is stolen. when you notice a transaction on the card that wasn't made by you (such as a purchase online or in actual stores). The following are not considered to be cases of fraud: when you don't receive a purchase made using your card. when the purchases you receive are faulty or counterfeit, or do not match the order placed. when you are charged in error for subscriptions or services that you have canceled, or if you are charged by a digital platform (such as the App Store or Google Play) you do not recognize. when the ATM does not pay out your cash.

What should I do if I realize I have been a victim of fraud?

If you notice a payment you didn't make, if you can't find your card or it has been stolen, block your card immediately and start the process for reporting fraud directly through the app as soon as possible. We will send you a new debit card with a new number.

Will I receive a refund in the event of fraud?

Your case will be investigated to verify the existence of fraud. In the meantime, we will refund you the full amount withdrawn as quickly as possible.

What is the maximum refund amount in the event of fraud?

There is no maximum limit. BBVA will refund you the full amount withdrawn.

How can I avoid fraud?

There is no doubt that the best way to avoid a scam is to prevent it. Read our recommendations and follow our tips on how to protect your account. Keep your login credentials secure and learn about the main types of fraud.

Would BBVA ever ask me to verify my login credentials?

No. Remember that BBVA will never ask you for your username and password, OTPs received via SMS, card or account details or, more generally, any kind of banking or personal information in a telephone call or via email.

How can I report fraud?

You can send a fraud report from your personal area on bbva.it, from the BBVA Italy app, or by calling the toll-free number 800 172 639. You can find all the numbers you need and other useful information on the Emergency Help page. Visit our Cybersecurity section to learn more about the most common cyberattacks and how to protect yourself from them.

Antifrode

You're safe with us! Report cases of fraud directly through the BBVA app

Segnala subito la frode dal tuo smartphone, disponibile 24/7.
All you have to do is select the fraudulent transaction and tell us what happened.
We will keep you up to date throughout the process.

Open the account

Your security is our priority

Our monitoring team works 24/7 to detect possible cases of fraud and protect your transactions.
Your BBVA debit card has strong security features: no printed numbers and a dynamic CVV. Also, if you feel the security of your card has been compromised, you can turn it off and on just by clicking in your app.
We keep you up to date at all times with the latest cybersecurity innovations for protecting your data.
The digital process in the event of fraud is quick, and we will support you throughout. You can report the fraud directly through the app or by contacting our Customer Service.

How do I report fraud?

In the app, just go to Menu > Security and Privacy > Report fraud.
Select the fraudulent transaction and tell us what happened. Alternatively, you can contact our Customer Service, 24/7.
We will keep you up to date throughout the process in “My Messages”.

Do you need more information?

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A security code that remains visible for a few minutes, so you can shop online with complete peace of mind.

Go to Dynamic CVV
Turn your card on or off directly from the App, whenever you need to.

Go to Card On/Off
Pay and authorize your banking transactions securely and quickly with facial or fingerprint recognition.

Go to Biometric Recognition